Shipping and delivery
All items will be delivered via Australia Post for Australian orders or via DHL for international orders. You should receive regular tracking updates via email or SMS. If you have any issues, questions or concerns, please reach out to our Customer Experience team at Maria.shop.inquieries.ect@gmail.com
Once your order has left our Distribution Centre we cannot control any delays which may occur from the courier.
Order dispatch
Your order will be fulfilled and dispatched within 24-48 hours from the time and date your order was placed - see below for further conditions:
- Please note, all orders are only dispatched between operating hours of Monday - Friday 7:00am - 5:00pm AEST excluding QLD public holidays
- If your order is placed Friday after 12pm, your order will be fulfilled and dispatched the following Monday unless there is a public holiday.
- During busy periods, promotional events or sales, there may be slight delays on the dispatch of your order.
Incorrect address
If your order has already been shipped, we cannot always make changes as it is now with the carrier. However you may be able to contact the carrier (found on your tracking) to request any updates.
If your order hasn't shipped, we may be able to amend this for you. Contact us ASAP atMaria.shop.inquieries.ect@gmail.com and we can see if we can update your details before your order is shipped.
Please note, we will try to accommodate your request but we cannot guarantee that any changes can be made due to the high volume of orders we ship out daily. If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods.
Acceptance of delivery
Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that unless duties have been prepaid, payable import taxes and duties are the responsibility of the customer.